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face id not working

Good evening! My face ID is not working. Can you please assist?

Much appreicated!

iPhone XS Max, iOS 14

Posted on Mar 21, 2021 8:46 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 22, 2021 7:41 AM

You might want to look at these steps https://support.apple.com/en-us/HT208114

3 replies

Mar 22, 2021 7:33 AM in response to jessemetres

What isn’t working exactly?


Is it not recognising your face? If so go to settings > Face ID & passcode and set it up again by pressing “Reset Face ID”.


Make sure your entire face is visible and isn’t being blocked by anything.


If your Face ID is broken and isn’t working at all you’d want to get the device serviced at an Apple Store or authorised provider.

face id not working

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