You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

apple tv will not connect to my wifi network. When I choose the network, the device skips my password entry and says the wifi password is incorrect (-100). I never get a chance to enter the wifi password.

When starting my Apple TV, the device says I am not connected to the internet. When I choose my wifi network, the device skips the password entry screen and goes directly to a screen that says the password is incorrect. I never get a chance to actually enter the password.

Posted on Mar 25, 2021 11:49 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2021 3:58 PM

That would happen if the SSID network name is known to the Apple TV, but with a different password. Could that be it?

Either persist a few tries until it will offer a chance to enter the password,

or change the SSID network name to something new on your router, to force it to enter credentials at the first try.

Also see: discussions.apple.com/thread/250379065


What is your model Apple TV? Identify your Apple TV model - Apple Support

Similar questions

1 reply
Question marked as Top-ranking reply

Mar 25, 2021 3:58 PM in response to danderooski

That would happen if the SSID network name is known to the Apple TV, but with a different password. Could that be it?

Either persist a few tries until it will offer a chance to enter the password,

or change the SSID network name to something new on your router, to force it to enter credentials at the first try.

Also see: discussions.apple.com/thread/250379065


What is your model Apple TV? Identify your Apple TV model - Apple Support

apple tv will not connect to my wifi network. When I choose the network, the device skips my password entry and says the wifi password is incorrect (-100). I never get a chance to enter the wifi password.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.