You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: stellabella60
stellabella60 Author
User level: Level 1
4 points

inherited ipad mini, can't unlock, mom is deceased

Help!


I have inherited my mom's iPad mini. I believe it is first generation. Model A1432.


Of course it is locked and I have not been able to find her Apple ID, password, etc. Activation Help screen on setup says I need to contact the original owner. She is deceased. Is there any way to wipe this and start fresh or do I throw it in the landfill? I would like to re-activate and give it to one of my kids.


Any help would be appreciated.

TIA


iPad mini Wi-Fi

Posted on Mar 26, 2021 12:55 PM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Posted on Mar 26, 2021 12:59 PM

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Mar 26, 2021 12:59 PM in response to stellabella60

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support.    


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



Reply

inherited ipad mini, can't unlock, mom is deceased

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up