That 169 address

drumsagogo Said:

"That 269 address: I brought a new MacBook Air recently and while it connects to wifi it will not connect to the internet.[...]"

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Five Thoughts:

A. Three Resets:

Try performing an SMC and NVRAM resets thrice - it may take up to three tries each.

B. New User:

Try creating a new Administrator (for troubleshooting purposes). See if it then works. If it does work, then it is likely something misconfigured in the current user.

C. Any Security Software?:

Security Software would disallow items to be connected to a Mac, if such a setting is an option on it. So, uninstall the software.

D. Tried Ethernet?:

Single-Out Wi-Fi: Try connecting using Ethernet, this is likely the adapter you need: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If Ethernet works, then it is most certainly an issue with WiFi - not the Internet.

E. Boot in Safe Mode:

[Hold Down: Shift key upon boot]. In Safe Mode, damaged files are reset and fixed to how they should be. So, boot into it, wait 30 seconds, then restart the Mac, logging in as usual, seeing where things go from there. In Safe Mode, login items do not open at login and damaged system files(i.e. caches), are fixed, if existent.

drumsagogo Said:

"Should read That 169 address."

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Ethernet:

What about using Ethernet? Is that an option for you to try? Does it work?

Another Browser:

Try using another browser. If Safari is not opening up any sites, then try another bowser like Mozilla Firefox, or Google Chrome.

drumsagogo Said:

"Thanks The Littles. Support walked me thru B and C. Not sure about A, will check it out. Will try E. Re D, don’t have adaptors, Apple store 2hrs return trip and merch not cheap."

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You are welcome.

Use of these Forums:

You can always ask on these forums, prior to going to the Apple Store - it may end up saving you a few.

drumsagogo Said:

"That 269 address: MacBook has Apple M1 chip. Suggestions refer to intel; other suggestions already tried. No internet so can’t bring up alt search engine. I’ll leave it to the service centre. Cheers"

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Great Troubleshooting on your Part!

Reply back letting us know how it is solved, as I am certain it will help many.

Do you mean that your Mac is using a 169.254.x.x IP address, which doesn't work with your router because that is using a different subnet? You can manually assign the address to be in a suitable range if required, but it is normal to set things up to use DHCP to obtain an address.

You may have a computer on your network acting as a DHCP server on the 169.254.x.x range when you don't want it to. This can happen with a Windows PC that starts up and cannot see an existing DHCP server on the network. It may pay to turn off all of your network enabled devices including your router, then turn on the router, give it five minutes to set itself up, then turn on other devices one by checking that each can establish a connection to the Internet.

tt2

Thanks for the follow up. Macs don't generally need additional security software. Denying all access to the Internet is certainly safe, but perhaps overkill when you want to browse the web! :p

tt2

drumsagogo Said:

"shall do; is a way I can edit the subject field to remove '269'"

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I have reported your request to the Host.

Expect the change.