Can't get my apple 4k remote to pair to my apple 4k device.

KevinSmoothSax Said:

"Can't get my apple 4k remote to pair to my apple 4k device. are there any other options to pair"

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Perhaps a Faulty Device?

If this was purchased recently, and is not working, ten contact Apple Support, and request a replacement. Apple would have you sent it to them, and they'd replace it, if they found to be faulty.

So, Contact Apple Support:

• Contact Us - Choose Locations
• U.S.A. (800)MY-APPLE
• Proceed from there as necessary

Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

If your Apple TV remote isn’t working - Apple Support

↳ “If you still need help, contact Apple Support.”

Please carefully follow the steps in https://support.apple.com/guide/tv/connect-the-siri-remote-atvbc9953e63/tvos