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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi there,
I haven’t been able to get visual voicemails on my phone at all. I have spoke with my carrier Verizon and they weren’t able to assist and directed me to apple. Is this something I can get some assistance with?
iPhone 12 Pro, iOS 14
Visual Voicemail is a carrier feature. What did Verizon say when you asked for help? You may have to ask to speak with a tier 2 support person.
~Lyssa
Visual Voicemail is a carrier feature. What did Verizon say when you asked for help? You may have to ask to speak with a tier 2 support person.
~Lyssa
I hear ya! I share more details of my roundabout experience here: https://discussions.apple.com/thread/252691004?answerId=255097448022#255097448022
We ended up doing a lot of trouble shooting and didn’t make any ground in a fix. They recommended me to apple but I feel you are right on this. I’ll see if I can reach to one!
Did you get the phone through Verizon directly?
~Lyssa
Yes I did.
Hello,
Have you figured this out yet? I’m having the same issue!
I have not. I’ve spoke with apple and my carrier and they keep sending me in circles.
Visual voicemail
