I cannot turn off phone, I cannot open apps, and I cannot reset it.

Hi

First thing to try is a forced restart:

* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)

If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And


https://support.apple.com/en-us/HT203899

My iphone iCloud not support my apple id

See this Apple support link→If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support, which is also at the top of this page under Related Link.

See this Apple support link→If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support, which is also at the top of this page under Related Link.

Thank you !

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