hello, tôi có thể hỏi bạn được không?

quân20,

We appreciate those details! We understand that you're wanting to request a refund for accidental in-app purchases your child made. Since this is a public discussion forum we're happy to help how we can, and get you pointed in the right direction. It sounds like you've requested a refund and it was possibly denied. If so, you're able to go back to the "Report a problem" website to enter more information to request a refund one more time. The steps to request a refund can be found here, just in case: Request a refund for apps or content that you bought from Apple

You may also find the following guides helpful with restricting purchases:

Approve what kids buy with Ask to Buy

Prevent in-app purchases from the App Store

Thanks, and take care.

Hi quân20,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!

quân20,

Got it. We recommend using the steps provided earlier to restrict access to in-app purchases. Also, since this is a public discussion forum, you'll want to reach out to Apple Support to look into possible options: Get Support

Best regards.