Ran Apple diagnostics on my 2020 MacBook Pro got errors NDR005, NDR006 "There may be an error with the trackpad"

WVbaldy wrote:

2020 MacBook Pro errors NDR005, NDR006

You do not say what exact Mac this is...

if this an Intel Mac you can try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

NDR005

NDR006

There may be an issue with the trackpad. Unplug all peripherals and run the test again.

If it triggers the error again, as advise, for hardware issues

Contact Apple or take your computer to an AASP or Apple Store to learn which service and support options are available.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

I had the same issue. Had the device exchanged twice. After all the bluetooth mouse (apple Magic Mouse 2) was responsible for all the trouble. Having removed the mouse (temporarily) to run another diagnosis, it didn't show the error any longer. After re-installing the mouse again, it showed the error again. So now I know it's nothing serious!

Yes, but you'll have to deinstall the mouse in the bluetooth settings completely. Do not only switch it off. The MacBook must not even know any longer that the mouse exists! After having done so, run another diagnosis. Good luck!

Best if you contact Apple support and give them those errors - use the link to contact support in the upper right corner of this page.

Same here. Diagnostic software has a bug with magic mouse is connected via bluetooth. Apple needs to fix this to avoid a pile of refurbished macbooks :-(

WVbaldy wrote:

Thanks for the responses. It is a MacBook pro with M1 chip. I ran diagnostics with no peripherals attached.

Contacted Apple support, computer going back for repair replacement.

Good luck WVbaldy !

I had the same error message. Had the device exchanged twice. The second time I ran the diagnosis in the shop. It didn‘t show the error then. After the installation at home it showed it again. I guess it is some software issue