You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I recently bought a second hand iPad Pro 10.5 (2017) and it’s charging extremely slowly. I understand that this may be due to a degraded battery, but may there be any other factors contributing to this problem? In 30 minutes, it has only increased by 5%. Is this normal for iPads? Would a battery replacement be beneficial?
iPad Pro 10.5-inch, Wi-Fi
See the steps provided in this support article:--> If your iPad won't charge - Apple Support
If the issue persists, it might be a battery problem. Contact Apple Support directly (they have tools to run remote diagnostics) using this link:--> Get Support
Regards
Giulio
See the steps provided in this support article:--> If your iPad won't charge - Apple Support
If the issue persists, it might be a battery problem. Contact Apple Support directly (they have tools to run remote diagnostics) using this link:--> Get Support
Regards
Giulio
Start here:
If your iPad won't charge – Apple Support
Charge and monitor the iPad battery - Apple Support
As described your battery may require replacement. Assuming that the iPad remains functional, you would be well advised to directly contact Apple Support - and request a remote battery test. The result of the test may better inform your next steps.
You will find the Contact Support link at top-right of this page. Alternatively, you can open a support case using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
As a further alternative, you might visit the Genius Bar at your local Apple Store - where the technicians will be able to fully test and assess you iPad.
iPad Pro 10.5 Slow Charging
