You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sierra update

why won't my MacBook Air download the Sierra update ? it keeps saying there was a problem installing update for some reason

MacBook Air 11″, macOS 10.13

Posted on Apr 19, 2021 5:59 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 19, 2021 8:21 AM

Your profile shows that your Mac is running on macOS High Sierra 10.13. You cannot install a Sierra Update 10.12 on your Mac.


M1 Mac mini, macOS 11.2.3; Watch, series 5 GPS/cellular, watchOS 7.3.3; iPad Pro 2nd Gen, iPadOS 14.4.2; iPad Air 2, iPadOS 14.4.2; iPhone 12 Pro, iOS 14.4.2; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Apr 19, 2021 8:21 AM in response to tyriq288

Your profile shows that your Mac is running on macOS High Sierra 10.13. You cannot install a Sierra Update 10.12 on your Mac.


M1 Mac mini, macOS 11.2.3; Watch, series 5 GPS/cellular, watchOS 7.3.3; iPad Pro 2nd Gen, iPadOS 14.4.2; iPad Air 2, iPadOS 14.4.2; iPhone 12 Pro, iOS 14.4.2; TV 4th Gen, tvOS 14.3  HomePods, audioOS 14.3 and Airport Express w/ Airplay 2

Sierra update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.