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i am still having trouble scanning

i did the update to El Capitan but i still can't get the scanner to work or update


Posted on Apr 21, 2021 3:39 PM

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Question marked as Top-ranking reply

Posted on Apr 22, 2021 10:48 AM

Hi jzhomepc,


Thank you for posting in the Apple Support Communities. We see no one has responded to your post yet. To assist the community in replying, you might consider providing more information about what you’re experiencing. Including the following details in your post may be helpful:

What’s happening? If you receive an error message, what does it say?

What device is this happening with? Which exact software version?

Are you able to reproduce the issue? What actions do you take to reproduce it?

The more information you provide, the better chance the community will be able to offer some additional guidance.

Have a great day!

5 replies
Question marked as Top-ranking reply

Apr 22, 2021 10:48 AM in response to jzhomepc

Hi jzhomepc,


Thank you for posting in the Apple Support Communities. We see no one has responded to your post yet. To assist the community in replying, you might consider providing more information about what you’re experiencing. Including the following details in your post may be helpful:

What’s happening? If you receive an error message, what does it say?

What device is this happening with? Which exact software version?

Are you able to reproduce the issue? What actions do you take to reproduce it?

The more information you provide, the better chance the community will be able to offer some additional guidance.

Have a great day!

Apr 22, 2021 4:52 PM in response to jzhomepc

For the scanner to work when it stops working after an OS upgrade, it is necessary to go to your vendor's web site and download a newer scanner app that is compliant with your new OS. Since you have provided us with no information, there is nothing further that we can offer at this time.

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i am still having trouble scanning

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