You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS Files App not syncing with OneDrive App

my Files app is not syncing with my OneDrive App. It gives me an unknown error. Sometimes the Files app doesn’t even open the OneDrive folder.

iPhone 11

Posted on Apr 21, 2021 5:03 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2021 9:38 AM

Here is the response from Microsoft that solved the problem.


  • Step 0: Ensure you have OneDrive for Business latest update installed on your device.
  • Step 1: On your iOS device, tap on Settings. 
  • Step 2: Scroll through the list on the left and look for OneDrive in the list of applications. Click OneDrive.  
  • Step 3: On the right side you will see Clear Account Settings. Turn it on.
  • Step 4: Stop the OneDrive application if it's running by double-clicking the home button and swiping up on the OneDrive application. 
  • Step 5: Start the OneDrive application.  All accounts will be removed now.
  • Step 6: Reboot your Phone
  • Step 7: Log in to your OneDrive and operate as normal. 


Note: Sign-in required after clearing data and cache. It will remove Offline marked files and saved credentials of OneDrive.

Similar questions

5 replies
Question marked as Top-ranking reply

Apr 23, 2021 9:38 AM in response to jbrillembourg

Here is the response from Microsoft that solved the problem.


  • Step 0: Ensure you have OneDrive for Business latest update installed on your device.
  • Step 1: On your iOS device, tap on Settings. 
  • Step 2: Scroll through the list on the left and look for OneDrive in the list of applications. Click OneDrive.  
  • Step 3: On the right side you will see Clear Account Settings. Turn it on.
  • Step 4: Stop the OneDrive application if it's running by double-clicking the home button and swiping up on the OneDrive application. 
  • Step 5: Start the OneDrive application.  All accounts will be removed now.
  • Step 6: Reboot your Phone
  • Step 7: Log in to your OneDrive and operate as normal. 


Note: Sign-in required after clearing data and cache. It will remove Offline marked files and saved credentials of OneDrive.

Apr 22, 2021 11:27 AM in response to jbrillembourg

Hello jbrillembourg.


Thank you for using Apple Support Communities. It looks like you're experiencing issues syncing information between your OneDrive and the Files app. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


If your OneDrive account is experiencing issues communicating and syncing information with the files app, you can attempt to manually move content. The resource below has more information and guidance on how to accomplish this:


Move content manually from your Android device to your iPhone, iPad, or iPod touch - Apple Support


You'll want to review the section under "Documents". If you continue to experience issues with your OneDrive, please reach out to Microsoft for assistance. Their contact information will be below:


OneDrive help & learning - Microsoft Support


We hope this information is useful. Best of luck.

Apr 22, 2021 12:37 PM in response to jbrillembourg

Sign out of OneDrive app, then sign back in. If no change, see if same thing with Files app is happening with iCloud Drive.


If yes, delete the Files app and reinstall only after you reboot your iPhone. If not, issue is originated by OneDrive app. Delete the OneDrive app and reinstall it only after you reboot your iPhone. If still no luck, report the issue to Microsoft dev team who should look into it.

iOS Files App not syncing with OneDrive App

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.