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activation lock

I purchase an iPad Air from a lady friend and found out when I got home that it had a activation lock and her daughter cannot remember anything about the password or the ID what can I do to unlock

iPhone 6s, iOS 14

Posted on Apr 25, 2021 8:54 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2021 9:06 AM

the activation lock is not really on the ipad it's a

theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support


if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance

of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Apr 25, 2021 9:06 AM in response to Iaaman

the activation lock is not really on the ipad it's a

theft protection measure on apples servers


it needs to be removed

How to remove Activation Lock - Apple Support


if you don't know your appleID

Recover Your Apple ID - Apple


if that does not help you then you need the assistance

of apple

Additional Support - Activation Lock (apple.com) and or

Get Support (apple.com) , Genius Bar Reservation and Apple Support Options - Apple

activation lock

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