ring sound
I have a new/refurbished iPhone SE and the ring does not work when I receive a call. It works when I move the volume button in settings back and forth.
iPhone SE, iOS 14
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It may be the ring-silent switch. Even when on silent it will play the sound when you move the volume in Settings.
Some things to check:
The ring/silent switch on the left side of the phone. See: https://support.apple.com/en-us/HT208353
Settings > Phone > Silence Unknown Callers: https://support.apple.com/en-us/HT207099
Do Not Disturb: https://support.apple.com/en-us/HT204321
If none of the above, also try restarting: https://support.apple.com/en-us/HT201559