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Original invoice

How to get original invoice from apple if my old invoice is lost ?

iPhone XR

Posted on Apr 26, 2021 1:04 PM

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Question marked as Top-ranking reply

Posted on Apr 26, 2021 1:17 PM

For items from the on-line store go to apple.com, scroll to the bottom, and click on Apple Store Account. --> https://www.apple.com/us/shop/goto/account (only the past 18 months)


For a physical Apple Store purchase you can try contacting the store where you purchased the phone and see if they still have a record of the purchase.


Viewing & Changing Orders - Shopping Help - Apple - https://www.apple.com/shop/help/viewing_changing_orders - "Once an item is shipped or picked up, Apple will create an invoice for your order. To view or print your invoice, go to your Order Listing(Opens in a new window) page and select an item to go to the order details. Then, select View Invoice at the top of your order details page to access your invoice. If you need help viewing or printing your invoice, speak with an Apple Specialist at 1‑800‑MY‑APPLE."


Apple recommends you "Keep your receipt after you buy an Apple device" - https://support.apple.com/HT202711

1 reply
Question marked as Top-ranking reply

Apr 26, 2021 1:17 PM in response to she_safi3

For items from the on-line store go to apple.com, scroll to the bottom, and click on Apple Store Account. --> https://www.apple.com/us/shop/goto/account (only the past 18 months)


For a physical Apple Store purchase you can try contacting the store where you purchased the phone and see if they still have a record of the purchase.


Viewing & Changing Orders - Shopping Help - Apple - https://www.apple.com/shop/help/viewing_changing_orders - "Once an item is shipped or picked up, Apple will create an invoice for your order. To view or print your invoice, go to your Order Listing(Opens in a new window) page and select an item to go to the order details. Then, select View Invoice at the top of your order details page to access your invoice. If you need help viewing or printing your invoice, speak with an Apple Specialist at 1‑800‑MY‑APPLE."


Apple recommends you "Keep your receipt after you buy an Apple device" - https://support.apple.com/HT202711

Original invoice

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