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Update fails on brand new iPad

Received brand new iPad (8th Gen) today on version 14.4.2. During set up, said 14.5.1 available. Tried to update twice, but get error 4000 (unknown error) after backup complete and software extracted. What to do?

iPad, iOS 9

Posted on May 3, 2021 8:44 PM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2021 9:16 PM

warwick211 Said:

"Update fails on brand new iPad: Received brand new iPad (8th Gen) today on version 14.4.2. During set up, said 14.5.1 available. Tried to update twice, but get error 4000 (unknown error) after backup complete and software extracted. What to do?"

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What to Try:

1. Cleaning the Space:

A. Clean TV and Music Libraries:

Remove all unneeded files from your TV and Music Libraries. Full-Movies take up 2-4GB typically, and a bunch of those would take up a load of storage, ideally. So, if you have any movies that are not needed, then delete them.


B. Clear Temporary Internet Files:

Clear your Temporary Internet Files (Cookies & Cache) of Safari:

  • Cookies perform remembrance of certain site-entered data.
  • Cache keeps a snapshot of the last time you visited a site.


2. Try Using a Computer:

Go Here: Making Use of a Computer for Updating an iOS Device - User Tip

1 reply
Question marked as Top-ranking reply

May 3, 2021 9:16 PM in response to warwick211

warwick211 Said:

"Update fails on brand new iPad: Received brand new iPad (8th Gen) today on version 14.4.2. During set up, said 14.5.1 available. Tried to update twice, but get error 4000 (unknown error) after backup complete and software extracted. What to do?"

-------


What to Try:

1. Cleaning the Space:

A. Clean TV and Music Libraries:

Remove all unneeded files from your TV and Music Libraries. Full-Movies take up 2-4GB typically, and a bunch of those would take up a load of storage, ideally. So, if you have any movies that are not needed, then delete them.


B. Clear Temporary Internet Files:

Clear your Temporary Internet Files (Cookies & Cache) of Safari:

  • Cookies perform remembrance of certain site-entered data.
  • Cache keeps a snapshot of the last time you visited a site.


2. Try Using a Computer:

Go Here: Making Use of a Computer for Updating an iOS Device - User Tip

Update fails on brand new iPad

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