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iTunes 12.11.3.17 can't find my phone

Hi,


When i install latest version of iTunes (12.11.317) it won't find my phone.

My phone shows up in Windows and in the device manager, but not in iTunes.


I found this article: https://support.apple.com/en-gb/HT204095


But when i open folder %ProgramFiles%\Common Files\Apple\Mobile Device Support there's no folders named drivers. Did Apple forgot to distribute the drivers with latest version om AMDS?


/Nick



Windows, Windows 10

Posted on May 4, 2021 4:54 AM

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Question marked as Top-ranking reply

Posted on May 4, 2021 7:54 AM

If iTunes doesn't recognize your iPhone, iPad, or iPod - https://support.apple.com/HT204095

Which you already know about.


https://discussions.apple.com/message/29983567#29983567


iOS device not showing in iTunes for Windows. - https://discussions.apple.com/docs/DOC-10691

6 replies

May 20, 2021 6:07 AM in response to ifk_peking82

Hi,

i know the reason why the drivers are missing:

In the actual MSI file "AppleMobileDeviceSupport64.msi" from Version 12.11.3.17 (you have to extract the setup with e.g. 7-zip) there is a Condition "MobileDrivers" with "(BUSEROSVERSION AND (BUSEROSVERSION>=10)) AND (NOT INSTALL_DRIVERS) AND (NOT WIX_UPGRADE_DETECTED)".

Since Apple added this condition, the device drivers get not installed anymore.


Remove this Condition with a MSI tool like "InstEd" and it works again...


I hope Apple changes the MSI file in the next version of the software back to the old setting.

May 26, 2021 3:39 AM in response to JRApple1

It this new from a version after 12.11.0.26?

Because when i install 12.11.0.26 version i get the drivers.

When i install 12.11.3.17 version i don't get any drivers.


In an enterprise environment you usally don't allow your clients do download drivers from windows update, you want to control that process. To allow enterpise computers to download drivers from windpws update is not a solution.


I will test your work around with modifying the MSI-tables when i get the time


iTunes 12.11.3.17 can't find my phone

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