Upgraded to IPhone 12 Pro, used quick start, not all photos are showing up

Question

Upgraded to IPhone 12 Pro, used quick start, not all photos are showing up

I upgraded to the iPhone 12 pro today (previously used iPhone 8) and used Quick Start to transfer everything from my iPhone 8 to the 12. However, there are a lot of photos on my camera roll that are not showing up. The phone only displays a gray "photo" where it knows a photo should be but it does not show the actual image. I do use iCloud backup, however, I have filled the 5 gb that are free. But don't you think that the Quick Start direct iPhone transfer should have given my new phone all my photos regardless of if they are backed up to my phone? I am pretty sure my device knows the photos are there but it's not displaying the actual image or video that is supposed to be there.

iPhone 8, iOS 14

Posted on May 9, 2021 7:44 PM

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Answer 1

Axel Foley

Level 10

149,370 points

May 9, 2021 8:37 PM in response to slightlylargeshark

My recommendation is that you backup your old iPhone on your computer like this ➔ How to back up your iPhone, iPad, and iPod touch - Apple Support and then Restore your new iPhone from that backup like this ➔ Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Axel F.

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Answer 2

May 9, 2021 8:57 PM in response to Axel Foley

I should have backed up my old iphone in hindsight, but I removed the Find My iPhone from my iphone 8 which in turn reset/erased what i had on that phone. I am unable to access what was previously on that phone unfortunately since I assumed everything had transferred properly. Most of my recent photos show up but less and less show up as i go back in my photos. But thanks for responding anyways!

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