Contact Apple about this just to make sure there isn't something unexpected happening in the system.
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
You may also wish to read this, which I suspect applies in your case too as regards to a refund.
https://www.apple.com/shop/help/returns_refund