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Level 1

4 points

Cannot change the security questions. Why?

I followed this step by step but this say Cannot Reset Security Questions We don’t have sufficient information to reset your security questions. Why?

iPhone 7 Plus, iOS 13

Posted on May 13, 2021 11:04 AM

Top-ranking reply

Level 5

4,092 points

Posted on May 13, 2021 11:13 AM

Hi,

It just means Apple can’t verify your identity and allow you to change these security questions.

You can contact them on this page to try to be able to change security questions.

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