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i purchased my phone from a mobile store, then a month later it says activation lock but the icloud that is used i don’t recognize it

what do i do if idk the icloud that the activation lock is showing and i got the phone brand new from boost.

iPhone 7

Posted on May 14, 2021 12:14 PM

Reply
Question marked as Top-ranking reply

Posted on May 14, 2021 1:22 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       



1 reply
Question marked as Top-ranking reply

May 14, 2021 1:22 PM in response to dalayah84

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       



i purchased my phone from a mobile store, then a month later it says activation lock but the icloud that is used i don’t recognize it

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