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Cancel a subscription

Hi folks, I am trying to cancel a subscription, but when I look for the cancel button, that normally appears in red, as it has on previous cancellations options it's not there. Any ideas how I cancel without that option ?

Posted on May 17, 2021 1:59 PM

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Question marked as Top-ranking reply

Posted on May 18, 2021 8:11 AM

Generally a lack of cancel button normally means it's either already canceled, or is not set to renew at the end of the current billing period or free trial, so there's nothing to cancel.


The easiest way to verify is if the date under the subscription has the word "Expires" next to it or the word "Renews"

If it has the word "Expires" it will just end on that date and not renew and as such won't charge again.


For example: This subscription will renew and charge in July. If it had the word "Expires" it would not renew.

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Question marked as Top-ranking reply

May 18, 2021 8:11 AM in response to edenpark2017

Generally a lack of cancel button normally means it's either already canceled, or is not set to renew at the end of the current billing period or free trial, so there's nothing to cancel.


The easiest way to verify is if the date under the subscription has the word "Expires" next to it or the word "Renews"

If it has the word "Expires" it will just end on that date and not renew and as such won't charge again.


For example: This subscription will renew and charge in July. If it had the word "Expires" it would not renew.

Cancel a subscription

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