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Level 1

4 points

iPad activation lock

Need help with my 84 year old Aunts I pad activation lock

[Re-Titled by Moderator]

Posted on May 22, 2021 12:38 PM

Top-ranking reply

Level 7

20,610 points

Posted on May 22, 2021 12:45 PM

If your aunt were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

Activation Lock page: https://al-support.apple.com/#/getsupport

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