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macbook pro fans start running high and shut down (EtreCheckPro)

macbook pro fans start running high and shut down (EtreCheckPro)


Posted on May 24, 2021 4:06 AM

Reply
Question marked as Top-ranking reply

Posted on May 24, 2021 4:39 AM

From the report:


Configuration Files:

/etc/hosts - Count: 2


Configuration Profiles:

This computer may have configuration profiles installed.




Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

installd 46 (Apple)

com.symantec.mes.systemextension 19 (Symantec)




2021-05-19 23:25:24 Norton Secure VPN.app High CPU Use

Executable: /Library/Application Support/Symantec/Norton Secure VPN.app



  1. Disable Symantec temporarily and test.


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

Quote:

Resetting the system management controller (SMC) can resolve certain issues related to power,

battery, fans, and other features.





2 replies
Question marked as Top-ranking reply

May 24, 2021 4:39 AM in response to domingos208

From the report:


Configuration Files:

/etc/hosts - Count: 2


Configuration Profiles:

This computer may have configuration profiles installed.




Top Processes Snapshot by Energy Use:

Process (count) Energy (0-100) (Source - Location)

installd 46 (Apple)

com.symantec.mes.systemextension 19 (Symantec)




2021-05-19 23:25:24 Norton Secure VPN.app High CPU Use

Executable: /Library/Application Support/Symantec/Norton Secure VPN.app



  1. Disable Symantec temporarily and test.


2. Reset  SMC:   How to reset the SMC of your Mac - Apple Support   Choose the appropriate method.

Quote:

Resetting the system management controller (SMC) can resolve certain issues related to power,

battery, fans, and other features.





macbook pro fans start running high and shut down (EtreCheckPro)

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