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Homekit Secure video doesn't work on _one_ mac

We have a couple of HKSV cameras. Between my wife and I, we have 3 macs, 2 phones, and an iPad. The cameras work on all of them except one of the macs - an M1 mac mini. I can see the preview stills, but attempting to open ether of the cameras says that the camera is not responding. None of the other devices has any trouble at all looking at either camera. This particular mac has no trouble interacting in any other way with any of our other HK devices (and we have a bunch). All of the devices are running the latest OS, and neither camera appears to want a firmware update (one is a Logitech circle doorbell, the other a Logitech circle view camera).

Posted on May 25, 2021 4:18 PM

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Posted on May 28, 2021 8:19 AM

The tail end of this thread solved the problem. It's not that it's an M1, it's that it's a Mac Mini. Mac Minis do not have a microphone. Plugging in a USB microphone is the solution to this problem.


This is clearly a bug that Apple needs to fix.

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5 replies

May 26, 2021 11:33 AM in response to Nicholas Sayer

Hello Nicholas Sayer.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues attempting to use Secure Video with one of your Macs. We can understand how this would be an issue. Allow us to investigate this issue and assist in any way we can.


We appreciate you sharing these details with us. It's a good thing that all your devices are fully updated. Since this issue only occurring with one specific Mac, we'll concentrate our troubleshooting on that Mac. Ever since this issue started to occur, have you been able to restart all linked devices that are using HomeKit, including the home hub? If you haven't yet, please do so:


Restart your iPhone - Apple Support

Restart your iPad - Apple Support

Log out, sleep, wake, restart, or shut down your Mac - Apple Support


This is usually a great basic step to attempt for troubleshooting HomeKit issues. If this doesn't help, you'll want to make sure Bluetooth and Wi-Fi are properly enabled on your Mac mini M1:


Turn Bluetooth on or off on Mac - Apple Support

Manage the Wi-Fi connection on your Mac - Apple Support


If everything is properly set up, you might have to remove this specific accessory and re-add it to the Home app:


Add a HomeKit accessory to the Home app - Apple Support


Feel free to keep us posted. Cheers.

May 26, 2021 2:10 PM in response to Nicholas Sayer

Hey there!


Thanks for updating us. Sometimes issues might arise that prevent your accessories from communicating properly to your devices or single device. Removing the affect accessories and re-adding it would be a recommend troubleshooting step to attempt. This could potentially help resolve this issues. However, if you don't wish to attempt this now, you can do so at a later time. You can also test your Mac in safe mode to see if a software conflict might be causing this specific issue. Just in case, the following resource can show you how to boot up in safe mode:


Start up your Mac in safe mode - Apple Support


For your specific Mac, follow the section under "Start up a Mac with Apple silicon in safe mode". If you do attempt to remove and re-add your accessory to the Home app, and you continue to experience issues, please reach out to Apple Support for help. You can reach them by using the link below:


Get Support


Thank you for using Apple Support Communities. Best of luck.

Homekit Secure video doesn't work on _one_ mac

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