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Disney plus help

Can’t access my Disney plus subscription on my TVs even though I can access Disney plus through my iPhone. Help. Tv asks me to pay for subscription again.

iPhone 11, iOS 14

Posted on Jun 7, 2021 12:23 PM

Top-ranking reply

Zurirtron

Level 1

104 points

Posted on Jun 7, 2021 12:32 PM

Hello TrixieScarlett,

Welcome to Apple Communities, please note that I do not work for Apple, and my answer is based on what I know.

It is possible that the account you used for purchases on your iPhone is different from the account you are signed into on your TV. Make sure that the account is the same on both devices, or contact your TV Manufacturer/Disney Plus support.

This link might also be helpful to you:

Disney+ Help Centre (disneyplus.com)

View in context

Disney plus help

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