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Level 1

4 points

My phone is stuck with the black screen and the apple it won’t turn on

My phone is stuck with a black screen with the apple? I tried the volume and power button already.

iPhone 11, iOS 14

Posted on Jun 16, 2021 10:50 AM

Top-ranking reply

Level 10

418,861 points

Posted on Jun 16, 2021 11:37 AM

Try things in these links:

If your [iOS 13 or higher] iPhone is stuck on the Apple logo - https://support.apple.com/HT210616

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly, click here --> https://support.apple.com/HT203899

If your iPhone, iPad, or iPod touch won't turn on or is frozen - https://support.apple.com/HT201412

If they do not work then follow the advice at the end of the documents about contacting Apple.

Make sure you hold down the buttons long enough.

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