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I cant unlock my ipod touch

Hello I cant unlock my iPod touch, it says Activation lock, and asks for apple id and pasword, I am writing the correct fields, I checked my apple id and password in icloud.com (from my browser) and it works(its correct) but when I'm typing these in iPod it says incorrect Apple id and my apple id cannot be used to unlock this iPod touch, BUT as I said I have set up this iPod.

P.S the first letter which is visible which has been used to set up a device is right, it starts with K and my apple id also starts with K.

Please help me

iPod, iOS 9

Posted on Jun 16, 2021 12:47 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2021 2:27 PM

You need to recover the AppleID and passcode used to initiate the

Activation Lock on your iPod.

If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


or

If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPod retailer showing

the serial number of the iPod, make a genius bar

reservation and bring in the receipt, iPod, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPod was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

https://www.apple.com/retail/geniusbar/


Here is a link to a page about Activation Lock

Activation Lock page: https://al-support.apple.com/#/getsupport


5 replies
Question marked as Top-ranking reply

Jun 16, 2021 2:27 PM in response to konstantine225

You need to recover the AppleID and passcode used to initiate the

Activation Lock on your iPod.

If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


or

If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPod retailer showing

the serial number of the iPod, make a genius bar

reservation and bring in the receipt, iPod, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPod was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

https://www.apple.com/retail/geniusbar/


Here is a link to a page about Activation Lock

Activation Lock page: https://al-support.apple.com/#/getsupport


Jun 17, 2021 7:43 PM in response to konstantine225

Apple doesn't routinely monitor the discussions. Most of us are users like you.


If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened). Call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       



I cant unlock my ipod touch

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