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ALL my 'custom' Mailboxes in Mail disappeared following upgrade to Big Sur

Until last week I have been running OS Mojave my 2019 21.5" iMac . I always use MacMail and have accumulated approx 18,000 emails which I have carefully filed in 30-40 'custom' mailboxes and sub-mailboxes within MacMail over a number of years.


This week I have changed my iMac to a 2020 27" iMac with a 512GB internal SSD AND also, at the same time, I upgraded the OS to the latest Big Sur 11.4.


Unfortunately, once the new OS was installed I found to my horror that all 30-40 mailboxes had 'disappeared' even though the emails themselves appear to remain - but they are now dumped into one single huge mailbox (called "Important") and all my careful custom-filing 'organisation' is totally lost!


I have tried to use the Mac 'Time Machine' to recover the mailbox structure but it will not open at all, because, I think, as it is now sitting in a 'new' environment in the new SSD and not the old external HDD, it does not recognise the new installation.


I see that many others have suffered very similar issues and I'm horrified that Apple has not jumped onto such a fundamental problem that is very important to the vast majority of users.


I also run CarbonCopyCloner and I am hoping that the back-ups there might just contain the file structure that I have lost.



iMac 27″, macOS 11.4

Posted on Jun 18, 2021 3:06 AM

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Posted on Jun 21, 2021 10:36 AM

Update! Just to confirm that CarbonCopyCloner has allowed me to restore the entire mailbox structure and email contents of my 'lost' Mac Mail - exceedingly relieved!! I now need to find a user-friendly app to check for duplicated emails in all this sorry process. Note to self: don't let this happen again!! (Last time was 2015 when MS Outlook decided to take a 'dive'...)

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Question marked as Top-ranking reply

Jun 21, 2021 10:36 AM in response to Automac2

Update! Just to confirm that CarbonCopyCloner has allowed me to restore the entire mailbox structure and email contents of my 'lost' Mac Mail - exceedingly relieved!! I now need to find a user-friendly app to check for duplicated emails in all this sorry process. Note to self: don't let this happen again!! (Last time was 2015 when MS Outlook decided to take a 'dive'...)

ALL my 'custom' Mailboxes in Mail disappeared following upgrade to Big Sur

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