You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Once lock, Wi-Fi got disconnected automatically.

Recently bought the iphone 11.

iOS version - 14.6


Issue:

When I lock the phone, after 1-2 minutes wifi got disconnected automatically.

But when unlocked or show face id, it gets connected again.


Please help!

Posted on Jun 22, 2021 9:22 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2021 11:43 AM

After talking to Apple customer care, issue got resolved by just clicking the reset all setting button.

And as I said earlier there is no such annoying feature Apple has ever made. Thanks to Apple!


So, anybody if you don’t know the right answer, please don’t divert the people or misguide by your incorrect answers.


thanks!

13 replies
Question marked as Top-ranking reply

Jun 23, 2021 11:43 AM in response to lobsterghost1

After talking to Apple customer care, issue got resolved by just clicking the reset all setting button.

And as I said earlier there is no such annoying feature Apple has ever made. Thanks to Apple!


So, anybody if you don’t know the right answer, please don’t divert the people or misguide by your incorrect answers.


thanks!

Jun 22, 2021 9:26 AM in response to Buzz_sam

This is normal and expected behavior. If you are doing something, such as streaming Apple Music, Wifi will remain connected to keep the stream going with the screen locked. But if you are not using anything requiring a Wifi connection and your screen locks, Wifi automatically disconnects. You can avoid this however, by plugging your phone into charge and Wifi will remain, even if the screen is locked.

Jun 22, 2021 9:34 AM in response to Buzz_sam

Then your friend is either streaming something which keeps the Wifi connection going or his phone is plugged in to a power source, which as I said keeps Wifi from disconnecting when the phone screen locks.


Otherwise, what you have described is EXACTLY what your iPhone is supposed to do.


And Apple Team is not here on this user to user only forum, so they will not provide a response to you here at all.

Once lock, Wi-Fi got disconnected automatically.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.