Verification failed on FireTv (not the stick)

as soon as i click "sign in on mobile device" i get the error that verification failed.

Are you using your own iPhone or iPad for this procedure? The whole point of the mobile procedure is to input a validated Apple ID account without typing.

Alternatively, try signing in manually, without mobile device.

If you are using a new Apple ID account, then the account information may be incomplete, and you may need to add details.

Secure transmissions need a relatively accurate timestamp. So also verify that the TV has the correct date, time, and timezone.

Let you devices get automatic DNS from your router, and let your router use regular automatic DNS from your ISP, so that all needed host names are resolved without selective blocking or other irregularities.

I have the same problem. I spoke to Insignia tech support, who couldn't help and then referred me to Amazon Fire TV tech support, who also couldn't help, and then referred me to Apple tech support-- who also couldn't help.

I have tried all of the recommended 'fixes' and nothing has worked.

It's really frustrating and hard to believe Amazon and Apple can't get this fixed.

Hi

I am also getting this error message when I try to log into appletv+ app on my Q60T samsung tv. Ive tried both mobile and device login and continue to get this error. I've also tried on other tv's in my home (also samsung) and continue to get this message on those TV's as well.

Have Apple confirmed a fix yet?

Thanks

I’m having the same problem when trying to log into AppleTV on my brand new Insignia TV. All of my other apps work (Netflix, Hulu, Amazon Prime, etc). I cannot even begin to sign in using a mobile device (“Verification Failed” appears right away) and when I try to enter my Apple ID and PW on the television I get the same “Verification Failed” message. My tv is showing the correct date and time and time zone and the software is up to date. Frustrating, since I just bought this TV so that I can watch these streaming apps, including AppleTV+.

FYI... There was new release of Fire TV the last week of July, 2021. I'm not sure if it was just for Insignia televisions, but it did fix the login to AppleTV issue for me on both Insignia TV's. Make sure you get the latest update if you're having a problem.

Hmmm... seems like it should work. Just a couple of random thoughts... I don't know if it was my imagination but on the two Insignia TV's I updated it seemed like there was a separate update for the remotes. I wouldn't think that would matter regarding the AppleTV issue, but you might double check that too. Also, make sure you've done a hard reset on the television, unplug it for 30 seconds and then try again.

Unfortunately I don't have access to my Insignia TV's at the moment so I can't verify the version, but I'll look at it next week and post it just in case it's different than yours.

Thanks for that info. I checked and my TV has the latest software. I just tried to log in again but I got the same result- Verification failed. 😡

The hard reset worked! I was able to log in. Thank you, M.Vandemore!

Glad to hear it. It was such a frustrating problem, and aside from that I think the Insignia TV's are really good for the money.