You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Phone replacement

I want to ask some questions:

1- If I want to replace my current phone with a new and upgraded one from apple store in America is there any legal documents needed from me or I can use only the phone and the box ??

2- if the payment invoice needed and I don’t have it What can I do in this case ??

3- Is there any conditions I have to know in this concern or it’s easy process?

BR,



Posted on Jun 24, 2021 9:54 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2021 10:08 AM

shery112 wrote:

I want to ask some questions:
1- If I want to replace my current phone with a new and upgraded one from apple store in America is there any legal documents needed from me or I can use only the phone and the box ?

You can trade the iPhone in at an Apple Store and get credit towards the purchase of a new device yes. The iPhones must be unlocked, and restored to factory condition. It cannot have a passcode, or Signed in Apple ID. See trade-in details here: link-> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


You won't get a free upgrade to a new iPhone, you will need to pay the difference.


2- if the payment invoice needed and I don’t have it What can I do in this case ??

Invoice is not needed.


3- Is there any conditions I have to know in this concern or it’s easy process?


See here: link-> Apple Trade In - Apple


1 reply
Question marked as Top-ranking reply

Jun 24, 2021 10:08 AM in response to shery112

shery112 wrote:

I want to ask some questions:
1- If I want to replace my current phone with a new and upgraded one from apple store in America is there any legal documents needed from me or I can use only the phone and the box ?

You can trade the iPhone in at an Apple Store and get credit towards the purchase of a new device yes. The iPhones must be unlocked, and restored to factory condition. It cannot have a passcode, or Signed in Apple ID. See trade-in details here: link-> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


You won't get a free upgrade to a new iPhone, you will need to pay the difference.


2- if the payment invoice needed and I don’t have it What can I do in this case ??

Invoice is not needed.


3- Is there any conditions I have to know in this concern or it’s easy process?


See here: link-> Apple Trade In - Apple


Phone replacement

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.