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Level 1

4 points

Frozen iPhone

I was updating my iphone software and got disconnected from my computer. Now my iPhone is frozen on the apple logo

iPhone XS

Posted on Jun 25, 2021 9:28 AM

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Level 7

26,063 points

Posted on Jun 25, 2021 10:03 AM

Hello, RhiannH.

Maybe this will help.

You may have to force a restart:

https://support.apple.com/en-us/HT201559

What to do if your iPhone won't turn on or is frozen:

https://support.apple.com/en-us/HT201412

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Top-ranking reply

Level 7

26,063 points

Jun 25, 2021 10:03 AM in response to RhiannH

Hello, RhiannH.

Maybe this will help.

You may have to force a restart:

https://support.apple.com/en-us/HT201559

What to do if your iPhone won't turn on or is frozen:

https://support.apple.com/en-us/HT201412

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Frozen iPhone

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