wifi connectivity

Trevisana Said:

"wifi connectivity: I am having a problem connecting to my wifi. Eventhough I have spoken to Apple twice, my problem has nto been resolved."

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If Wi-Fi is Not Working:

Try the following, in the order provided:

I. Start Here: If your iPhone, iPad, or iPod touch won’t Connect to a Wi-Fi Network - Apple Support

II. What Else to Try:

A. Restarting the iPhone:

If any changes were made (i.e. Installed Apps), then Settings (i.e Wf-Fi), may have become manipulated technically. So, try restarting the iPhone:

1. Go To: Settings
2. Tap: General
3. Tap: Shut Down
4. Slide: Your Finger to the Right

B. Disable Cellular:

Try disabling Cellular, and using Wi-Fi instead, seeing if that makes all the difference. Cellular always overrules Wi-Fi.

C. Try manually restarting your iPhone:

1. Go To: Settings
2. Select: General
3. Scroll to: the Very Bottom
4. Select: Shut Down
5. Slide Finger: to the Right
6. Wait: 30 Seconds
7. Power One: the iPhone
8. Try this Once More

D. Reset All Network Settings to Default:

Example of items that will be reset: (Wi-Fi Passwords, VPN Connections, etc)

1. Go To: Settings
2. Tap: General
3. Tap: Reset
4. Tap: Reset Network Settings.
5. Enter: [Your Passcode]

I tried all of the above. No luck - until I found that changing the channel on my router (it was 46) worked.

Should have added - worked OK on 2.4 GHz but needed to change channel on 5Ghz.