My 3 months old MacBook Pro 16 inch has a busted left speaker

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himadri_jain_india Said:

"My 3 months old MacBook Pro 16 inch has a busted left speaker: My 3 months old MacBook Pro 16 inch has a busted left speaker: Hi Have not heard from you guys regarding a resolution for my problem. The engineers report of the India service centre is attached here. But I am sure you guys already have this information. Please let me know what are the next steps towards the replacement of my product with a brand new one."

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Was this serviced? Did you get it back?

Apple makes a few fixes. They replace the parts. They do not swapout the device for a new one, until a bunch of unsuccessful attempts. So, was this serviced? Did you get it back?

We are not Apple. These are just User-to-User forums. No on here has access to your account information (and that is a good thing, BTW). So, contact them using the above post.

It would be more helpful if you answered the question online and what policy and consumer rights when facing this sort of problems? Just explain in plain simple English, instead of: read our/your ....................

himadri_jain_india Said:

"My 3 months old MacBook Pro 16 inch has a busted left speaker: My 3 months old MacBook Pro 16 inch has a busted left speaker. Apple repair centre of Gurugram, India confirms it. However I do not want a repair on my MacBook Pro, I want a replacement.[...]"

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Based on Personal Experience:

They'll replace the speaker - not the entire Mac. After it happen to me a bunch of times (when I had 11 screen replacements), they finally swapped out the Mac for a new one.

himadri_jain_india Said:

"My 3 months old MacBook Pro 16 inch has a busted left speaker: @TheLittles ... that's so unfortunate and so unfair. It's pathetic the kind of service support they offer. Feels like they are smug and arrogant. A brand like Apple should be better. Maybe if their product design team leads the customer support and grievance resolution they might become more empathetic and responsive :)"

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Being Kind Pays:

To Add to my Reply: I was so respectful with my service that they gave me a free $2,500 upgrade, for no more the price of a protection plan (AppleCare Plus). So, I have a $5K Mac! I did lots of screensharing, and I am told that many customers are just purely disrespectful. Being highly interactive, with Apple learning a lot from me, on troubleshooting everything on this, it all paid off.

Point Being: Be respectful, patient, and courteous, and you might just luck out, like me.

But, eventually, it will become time to upgrade.