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Can’t hear calls unless on speaker?
iPhone X, iOS 14
Start your troubleshooting here, If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Start your troubleshooting here, If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support
Perhaps this article will help:
On our new iPhone 11, we can't hear the voice of the incoming caller
Follow the steps in the link in my post marked Apple Recommended.
Can’t hear callers
