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cannot redeem my free 1 year Apple TV

Hi,


I recently purchased Apple Mac Pro (Dec 2020), and Apple Watch (June 2021). My Apple ID shows I have a free 1 yr Apple TV can be redeemed, however, I cannot redeem it. I can just click the 7 days trial on the website.

MacBook Pro 13″, macOS 10.12

Posted on Jun 30, 2021 10:16 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2021 3:14 AM

The offer was valid for 3 months after first setting up your eligible device.

Apple Watch is not eligible for the offer.

Read here about the conditions: Apple TV+ one year offer - Terms and conditions - Apple

4 replies

Jul 23, 2021 2:15 PM in response to BOCONNOR_1

I have only just set up my device and today is the first notice I received of my 1 year trial - so why does the redeem process send me to the 7-day trial option

One what device is this happening?

- The offer is for the purchase of select new devices from Apple or Apple Authorized Resellers.

- The offer is for the first user (by Apple ID account) of the device.

- You have to redeem on your new eligible Apple device, not on a different device where you may have received the message.

- On Macs, you have to additionally sign in to the TV app (menu Account), for the offer redeem button to show.

- For devices activated (first use) on or after July 1st, the offer is for 3 months, not a year.


Read here how to redeem in more detail: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

cannot redeem my free 1 year Apple TV

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