You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Remote Management is set up on New iPad Pro.

I purchased a new iPad Pro from Verizon directly, and am paying full price, but it has Remote Management set up for Beebe Medical Center in Delaware. Therefore, this iPad is not new and is modified, is stolen, or is refurbished and sold as new. Has anyone experienced similar? Will an iTunes reset clear this? I want my money back if not a new device.

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jul 1, 2021 7:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2021 7:26 AM

You will need to contact the retailer from whom you purchased the iPad. If centrally managed - and an MDM profile has been installed - you’ll not be able to independently erase/reset/remove the management profile.

1 reply

Remote Management is set up on New iPad Pro.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.