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I can't access my account from my ipad. It tells me my password is wrong, the phone number is wrong, I am so confused. All I want to do is give it to my granddaughter because I hate the apple system. I went back to android.

How do I find out what to do to clear my info so I can give this ipad away. It says my password is wrong and my phone number is wrong. I have hated this from the start and I hate it worse now.

iPad Pro 10.5-inch, Wi-Fi

Posted on Jul 1, 2021 12:06 PM

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Question marked as Top-ranking reply

Posted on Jul 1, 2021 1:25 PM

If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password        


See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.    


Before giving the iPad to her, do the steps in the  article below.


Selling/Giving Away Device.      

1 reply
Question marked as Top-ranking reply

Jul 1, 2021 1:25 PM in response to Ruth1956-

If you forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage            


Apple ID – Forgot Password        


See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.    


Before giving the iPad to her, do the steps in the  article below.


Selling/Giving Away Device.      

I can't access my account from my ipad. It tells me my password is wrong, the phone number is wrong, I am so confused. All I want to do is give it to my granddaughter because I hate the apple system. I went back to android.

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