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Level 1

4 points

Itunes and Apple ID issue

I cannot download an app. It says “your account has been disabled in the App Store and iTunes” when I try to download an app.

iPhone X, iOS 14

Posted on Jul 6, 2021 8:18 AM

Top-ranking reply

Level 10

418,003 points

Posted on Jul 6, 2021 8:30 AM

Hello,

Apple says if you see this message, "there might be a problem with the payment method that you have on file." Apple Support is the only one who can fix this for you. Click on this direct link for this specific issue → https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Ref.: If you see a message that says "Your account has been disabled in the App Store and iTunes" - https://support.apple.com/HT208856

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