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iPhone 12 Pro mic/ sound issues on video calls - FaceTime, WhatsApp

I’ve been having issues with my iPhone ever since I got it. When I’m on a FaceTime video call or a WhatsApp video call, the people on the other end complain that my voice cuts out. At times they can’t hear me at all or every other word that I say gets dropped. I’ve gotten a replacement new iphone from Apple but the new phone also have the same issue. Is there a way to fix this or some hardware issue ? Would appreciate any help.



[Personal Information Edited by Moderator]

Posted on Jul 6, 2021 6:12 PM

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Question marked as Top-ranking reply

Posted on Jul 6, 2021 11:07 PM

If you have a distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support



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1 reply
Question marked as Top-ranking reply

Jul 6, 2021 11:07 PM in response to ujjavalgreat

If you have a distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad


If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...


If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support


If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...


If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support



iPhone 12 Pro mic/ sound issues on video calls - FaceTime, WhatsApp

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