You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My old phone screen is broke and I am unable to unlock my phone to backup my phone what do I do?

My old phone screen is broke and I am unable to unlock my phone to backup my phone what do I do?

Posted on Jul 19, 2021 6:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 19, 2021 6:48 AM

For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


If you can't backup then you can't backup. If you had your phone set to backup automatically to iCloud it may still be able to do that, and if you were using iCloud to sync features those will be in iCloud.


Read/watch these links -->


Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184


or watch this video if you're using a Mac to do this:


https://www.youtube.com/watch?v=Jbp3gGTQygg


Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768

1 reply
Question marked as Top-ranking reply

Jul 19, 2021 6:48 AM in response to Nop33

For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service


If you can't backup then you can't backup. If you had your phone set to backup automatically to iCloud it may still be able to do that, and if you were using iCloud to sync features those will be in iCloud.


Read/watch these links -->


Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184


or watch this video if you're using a Mac to do this:


https://www.youtube.com/watch?v=Jbp3gGTQygg


Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768

My old phone screen is broke and I am unable to unlock my phone to backup my phone what do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.