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Hi all. For some reason apple charged my fathers account, who i am linked to via family sharing, for a vpn subscription instead of me. Who do i contact to remedy this ? The transaction has been reversed correctly but i still need the subscription.
iPhone 5, iOS 10
Maybe you din't have any money?
The payment method for Family Sharing is automatic:
1. If anybody in the family buys or subscribes to something, Apple first attempts to charge the item to that individual's Apple ID balance, if any.
2. If a family member does not have enough personal balance, any excess will be charged to the Family Organizer's primary payment method (usually a card of some kind). The Organizer's personal balance will not be used for purchases made by other family members. If it cannot bill the primary payment method then it will just work its way down the Organizer's list of payment methods until it finds one it can.
- "Some purchases, including gifts, can't be billed to Apple ID balance and will be charged to the family organizer's payment method." "Some subscriptions might not be charged to Apple ID balance."
Ref:
- Family purchases and payments - https://support.apple.com/HT201079
- How App Store and iTunes Store purchases are billed - https://support.apple.com/HT201359
- Check your Apple ID balance - https://support.apple.com/HT202359
Maybe you din't have any money?
The payment method for Family Sharing is automatic:
1. If anybody in the family buys or subscribes to something, Apple first attempts to charge the item to that individual's Apple ID balance, if any.
2. If a family member does not have enough personal balance, any excess will be charged to the Family Organizer's primary payment method (usually a card of some kind). The Organizer's personal balance will not be used for purchases made by other family members. If it cannot bill the primary payment method then it will just work its way down the Organizer's list of payment methods until it finds one it can.
- "Some purchases, including gifts, can't be billed to Apple ID balance and will be charged to the family organizer's payment method." "Some subscriptions might not be charged to Apple ID balance."
Ref:
- Family purchases and payments - https://support.apple.com/HT201079
- How App Store and iTunes Store purchases are billed - https://support.apple.com/HT201359
- Check your Apple ID balance - https://support.apple.com/HT202359
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