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Mi Mac mini, recién comprado no responde al teclado. Está congelado exactamente en el login donde me pregunta por la contraseña. No puedo hacer nada, tal parece. No puede usar comandos como "comandante R" ¿Qué puedo hacer?
My Mac mini, brand new, does not respond to the keyboard. I am stuck at the long in, unable to enter my password, although I can see that the Mouse is working, the Comand R won't work in this case, what could I do?
Hi Juan Sarmiento1, We appreciate you reaching out to us. We understand that your Mac mini is not responding to keyboard presses.
Have you had the chance to make sure that your keyboard is connected or paired correctly?
Are you experiencing a similar issue when using a different keyboard?
The article below may help. Connect accessories to your Mac mini
Take care!
Hi Juan Sarmiento1, We appreciate you reaching out to us. We understand that your Mac mini is not responding to keyboard presses.
Have you had the chance to make sure that your keyboard is connected or paired correctly?
Are you experiencing a similar issue when using a different keyboard?
The article below may help. Connect accessories to your Mac mini
Take care!
Ok. The Mac started fine out of the box, then after just a few hours of use, I restarted it and got to the logging screen and I could no longer use the keyboard. Nothing appeared in the entry field when I typed. The keyboard had been paired before, but I USB-connected it to the computer, anyway, to no effect. Then I brought another keyboard, but I thought the pairing process did not appear to occur (I followed the manufacturer's instructions). Then USB-connected this new keyboard, but there was no change. Then the mouse pointer, which I could see move throughout this whole process, ceased to move too. I decide to return the computer, which was only a few hours old. Without the capacity to enter key combinations, I had no options. Good thing because Apple was quite accomodating. I would have liked to see how to resolve the issue, but in the end, it seemed not worth it.
Thanks for the reply though.
Juan Sarmiento1,
Thank you for keeping us posted. We recommend that you reach out to us here so we can take a closer look into the issue: Get Support
Take care!
My *New* Mac mini does not respond to keyboard.
