Apple TV App - Up Next not working correctly

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Level 1

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Apple TV App - Up Next not working correctly

I’ve noticed more and more that my Apple TV app on my Apple TV, iPad and iPhone just isn’t working correctly. I watch shows on AppleTV+, Prime, Disney Plus and Hayu and the Up Next is not updating correctly. I’ve been watching The Bad Batch and I was EP 10 and now on 12 and my Up Next is still on EP 10. It’s a problem on all my devices. I’ve forced quit the app, ensured that the software is up to date and it’s still not working as it should. Please help!!!

Posted on Jul 25, 2021 7:07 AM

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Answer 1

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Urquhart1244

Level 10

146,232 points

Jul 25, 2021 8:48 AM in response to Liam_Haarry

Try signing out of your account for each device, then immediately sign in again. This should refresh the play history as well with its online data. If the issue persists, you may want to contact an expert from the Apple Support staff.

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Answer 2

Urquhart1244

Level 10

146,232 points

Jul 25, 2021 8:05 AM in response to Liam_Haarry

If Up Next shows episode 10 in your queue list, then that episode hasn’t been watched on that account, or has been partially watched on that account. It may also be that older episodes have been watched again, resetting the progress to reflect rewatching.

You may click-and-hold the episode tile to manually mark it as watched without seeing it (again).

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Answer 3

Liam_Haarry Author

Level 1

13 points

Jul 25, 2021 8:31 AM in response to Urquhart1244

Thank you but unfortunately this isn’t the problem. The episodes are watched, they even have the tick in the ‘view details’ option. I’m even having issues when I start a episode of a TV show then turn it off to come back to it later. In the ‘up next’ the show doesn’t update.

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Apple TV App - Up Next not working correctly

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