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Blumint Author

Level 1

4 points

Sales Receipt Requirement for Repair Servicing

I brought my iphone 12 pro yesterday to an Apple service to have the touch screen checked and repaired if necessary. I didn’t have the sales receipt with me but they were able to verify in the system that I got my phone from a mobile carrier and it is still in warranty. I was also able to do turn off the Find my iPhone and unlink the device from my Apple ID as advised by the staff. However, I was refused of repair servicing because I don’t have any receipt. Is this a mandatory requirement for repair?

iPhone 12 Pro

Posted on Jul 31, 2021 5:13 PM

Top-ranking reply

Carolyn Samit

Level 10

165,673 points

Posted on Jul 31, 2021 5:16 PM

It states, “sales receipt if possible” >>>> Get your iPhone, iPad, or iPod touch ready for service - Apple Support

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Sales Receipt Requirement for Repair Servicing

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