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ipad sent for Trade-in to Apple is missing

Hey guys!


We traded-in the ipad 6 Gen for the ipad Air online on the Apple Store. It says on the Apple website that the credit will be sent on Apple Store account.


However, we have been chasing Apple customer care for 2 months now but we keep getting different answers each time. They do not know whether my ipad has already been recycled without my permission or not. Also, they don't know when the money will credited.


I know this doesn't sound like Apple customer care as they are usually very helpful. Did anyone else had this experience? Any suggestions what I can do?


TIA


iPad (6th gen) WiFi

Posted on Aug 1, 2021 2:00 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 1, 2021 8:03 AM

The is a user helping other users with tech questions forum, you are not addressing apple

here  just  fellow users


where I live the transport carrier are responsible for the product until they get a signature from the receiver

https://getsupport.apple.com/

and

Product Feedback - Apple


and or maybe consumer groups in your country could be of assitance


2 replies
Question marked as Top-ranking reply

Aug 1, 2021 8:03 AM in response to shinymew2

The is a user helping other users with tech questions forum, you are not addressing apple

here  just  fellow users


where I live the transport carrier are responsible for the product until they get a signature from the receiver

https://getsupport.apple.com/

and

Product Feedback - Apple


and or maybe consumer groups in your country could be of assitance


ipad sent for Trade-in to Apple is missing

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