You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Pro onscreen keyboard not working properly

Why is the issue with the keyboard that does not display the proper characters when the shift key is pressed not being fixed? This is supposed to be a device to use as a replacement for other devices and work, but this one flaw makes it awful to use. And this problem is one that existed for more than a few years now. C'mon Apple!

Posted on Aug 4, 2021 12:00 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2021 6:08 PM

Greetings, cffrompretoria.


Welcome to the Apple Support Communities. We can understand why you’d want correct characters to appear. 


First, restart your iPad: Restart your iPad 


Then, make sure your iPadOS is up-to-date: Update your iPhone, iPad, or iPod touch - Apple Support


Finally, ensure that you are using the iOS keyboard, rather than a 3rd party keyboard: Add or change keyboards on iPhone


We hope this helps! Thanks for being a part of the community. 


Sincerely. 

4 replies
Question marked as Top-ranking reply

Aug 4, 2021 6:08 PM in response to cffrompretoria

Greetings, cffrompretoria.


Welcome to the Apple Support Communities. We can understand why you’d want correct characters to appear. 


First, restart your iPad: Restart your iPad 


Then, make sure your iPadOS is up-to-date: Update your iPhone, iPad, or iPod touch - Apple Support


Finally, ensure that you are using the iOS keyboard, rather than a 3rd party keyboard: Add or change keyboards on iPhone


We hope this helps! Thanks for being a part of the community. 


Sincerely. 

iPad Pro onscreen keyboard not working properly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.