Hi I can’t make calls with my iPhone 7 and when someone calls I don’t hear them

Hi Mathenjwa,

We understand you're unable to place outgoing calls from your iPhone, and when you receive a call you don't hear the caller on the other line.

If you're having an issue making calls, the following page may provide a solution: If you can't make or receive calls on your iPhone

We also see that you came to us from the article titled: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker. Were you able to try the steps in this article?

Should you need more help, provide some additional information about what's occurring. What happens when you place an outgoing call? Have you tried connecting headphones or a headset to see if you can hear callers that way? The more information and details you can provide, the better the chances you'll get a helpful response from a member of the community.

Thank you for using Apple Support Communities.